PRIVACY POLICY

Last updated: August 31, 2026

This Privacy Policy describes how BARX Dogs ("BARX Dogs", "we", "us" or "our") collects, uses and discloses your personal information when you visit www.barxdogs.eu, use our services, make a purchase from us or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor or another individual whose personal information we process.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

When we make changes, we will publish the revised Privacy Policy on our website and update the "Last updated" date above.

How We Collect and Use Your Personal Information

We collect and process personal information when necessary to provide our Services, process orders, communicate with you, comply with legal obligations, improve our website and protect our legitimate business interests.

The information we collect depends on how you interact with BARX Dogs and our website.

Personal Information We Collect

Information You Provide Directly to Us

Personal information you provide directly to us may include:

• Contact information, such as your name, address, telephone number and email address.

• Order information, such as your name, billing address, shipping address, payment confirmation, email address and telephone number.

• Account information, such as information necessary to create and manage your customer account.

• Shopping information, such as products you view, add to your shopping cart or purchase.

• Customer service information, including information you provide when contacting us regarding an order, return, complaint or other question.

• Marketing preferences, including whether you have chosen to receive our newsletter or other promotional communications.

• Review information, when you choose to submit a review about BARX Dogs or our products.

You are not required to provide personal information unless it is necessary to provide a particular Service. However, if you choose not to provide required information, we may not be able to process your order or provide the requested Service.

Information We Collect Automatically

When you visit our website, certain information may be collected automatically ("Usage Data").

This may include:

• Device information

• Browser information

• IP address

• Network information

• Pages and products viewed

• Shopping cart activity

• Interaction with our website

• Cookie and similar technology information

We may use cookies, pixels and similar technologies to collect this information.

Information We Receive From Third Parties

We may receive personal information from third parties that help us operate our webshop and provide our Services.

These parties may include:

• Shopify and other providers supporting our webshop;

• Payment service providers;

• Shipping and fulfilment providers;

• Analytics providers;

• Marketing service providers;

• Customer service providers;

• WebwinkelKeur, where applicable.

Payment providers may process payment information necessary to complete your transaction. BARX Dogs does not necessarily receive or store all payment details itself.

Information received from third parties will be processed in accordance with this Privacy Policy and applicable data protection legislation.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to perform our agreement with you, including to:

• Process and fulfil your orders;

• Process payments;

• Arrange delivery;

• Communicate about your order;

• Process returns and refunds;

• Manage your customer account;

• Provide customer service;

• Handle complaints;

• Prevent and resolve problems relating to orders.

The legal basis for this processing is generally the performance of our contract with you or taking steps at your request before entering into a contract.

Marketing and Newsletter

We may send you marketing communications, including newsletters, special offers, product announcements and promotions, where you have given us permission to do so or where another lawful basis applies.

Where consent is required, you will not be subscribed automatically. You must actively choose to receive marketing communications.

You can withdraw your consent at any time by using the unsubscribe link in our marketing emails or by contacting us at contact@barxdogs.eu.

Withdrawing your consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

Even if you unsubscribe from marketing communications, we may continue to send you non-promotional messages necessary to process or manage your orders, returns, account or other transactions.

Security and Fraud Prevention

We may process personal information where necessary to detect, investigate and prevent fraudulent, illegal or malicious activity and to protect our website, customers and business.

Where applicable, this processing is based on our legitimate interest in protecting BARX Dogs and our customers.

Customer Service and Improvement

We process personal information to respond to questions, provide customer support and improve our Services.

Where applicable, this processing is based on the performance of our agreement with you and/or our legitimate interest in providing effective customer service and improving our business.

Cookies

Like many websites, we use cookies and similar technologies.

Cookies may be used to:

• Make our website function correctly;

• Remember your preferences;

• Maintain your shopping cart;

• Understand how visitors use our website;

• Improve our website and Services;

• Measure the effectiveness of marketing;

• Provide relevant advertising where permitted.

Some cookies are necessary for the operation of our website. For non-essential cookies, we will request consent where required by applicable law.

You can manage your cookie preferences through the cookie settings available on our website and/or through your browser settings.

Blocking certain cookies may affect the functionality of our website.

How We Disclose Personal Information

We may share personal information with third parties where necessary to operate our business, fulfil your order or provide our Services.

This may include:

• Shopify and other IT/service providers;

• Payment service providers;

• Shipping and fulfilment partners;

• Customer service providers;

• Analytics providers;

• Marketing providers where permitted;

• WebwinkelKeur;

• Professional advisers where necessary;

• Government authorities or other parties where legally required.

We may also disclose information where necessary to comply with a legal obligation, protect our rights, prevent fraud or respond to lawful requests from competent authorities.

We do not disclose personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

Reviews – WebwinkelKeur

We collect reviews through the WebwinkelKeur platform.

If you leave a review through WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website.

In some cases, WebwinkelKeur may contact you to ask for clarification regarding your review.

If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. WebwinkelKeur will use this information solely for the purpose of inviting you to leave a review.

WebwinkelKeur has implemented appropriate technical and organisational measures to protect your personal data.

WebwinkelKeur reserves the right to engage third parties to provide its services. We have given WebwinkelKeur permission to do so. The safeguards regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

User Generated Content

Our Services may allow customers to submit product reviews or other user-generated content.

If you choose to submit content to a public area of our website or through a review platform, this content may be publicly accessible.

Please do not include information in public reviews or other public content that you do not wish to make publicly available.

Third-Party Websites and Links

Our website may contain links to websites or platforms operated by third parties.

If you follow a link to a third-party website, that third party's privacy policy and terms may apply.

BARX Dogs is not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Personal Data

Our Services are not specifically intended for children, and we do not knowingly collect personal information from children where parental consent would legally be required.

If you are a parent or legal guardian and believe that a child has provided us with personal information unlawfully, please contact us at contact@barxdogs.eu.

Security of Your Information

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no method of electronic transmission or storage can guarantee absolute security.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal obligations.

The retention period may depend on factors including:

• Whether you have an active customer account;

• Whether information is required to process an order;

• Applicable tax and accounting obligations;

• Legal retention requirements;

• The handling of complaints or disputes;

• The establishment, exercise or defence of legal claims.

When personal information is no longer required, we will delete or anonymise it where appropriate.

Your Privacy Rights

If the GDPR applies to you, you may have the following rights regarding your personal information:

• Right of access: You may request information about the personal data we process about you.

• Right to rectification: You may request correction of inaccurate or incomplete personal information.

• Right to erasure: In certain circumstances, you may request deletion of your personal information.

• Right to restriction: You may request that we restrict certain processing of your personal information.

• Right to data portability: In certain circumstances, you may request a copy of your personal information in a structured, commonly used and machine-readable format.

• Right to object: You may object to certain processing based on legitimate interests.

• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

• Right to lodge a complaint: You have the right to lodge a complaint with the competent data protection authority.

To exercise your privacy rights, please contact us at contact@barxdogs.eu.

We may request additional information where reasonably necessary to verify your identity before processing your request.

We will respond within the time limits required by applicable data protection law.

Marketing Preferences

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

You can also contact us at contact@barxdogs.eu to request that we stop sending you marketing communications.

Unsubscribing from marketing communications does not prevent us from sending transactional communications, such as order confirmations, shipping information, return information or other messages necessary to provide our Services.

International Transfers

Some of our service providers may process personal information outside Belgium or the European Economic Area (EEA).

Where personal information is transferred outside the EEA to a country that does not benefit from an adequacy decision, we will ensure that an appropriate transfer mechanism is used where required, such as the European Commission's Standard Contractual Clauses or another legally recognised safeguard.

Complaints About Personal Data

If you have a complaint or concern about how BARX Dogs processes your personal information, please contact us first at:

contact@barxdogs.eu

We will investigate your request or complaint and respond in accordance with applicable data protection legislation.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

For a business established in Belgium, the relevant supervisory authority is the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

Contact

For questions about this Privacy Policy, our privacy practices or the exercise of your privacy rights, please contact:

 

BARX Dogs
Address: Hoevelei 43B2
Postal code and city: 2630, Aartselaar
Country: Belgium
Email: contact@barxdogs.eu
Telephone/WhatsApp: +31640408349
Enterprise number (KBO): 1039505448

VAT number: BE1039505448

 

For the purposes of applicable data protection legislation, BARX Dogs is the controller of the personal information described in this Privacy Policy.